The Mobile KenKen App is separate from the KenKen.com website. Your account will not carry over between the two platforms if you are a premium subscriber on one but not the other.
If you are a subscriber to the app and are experiencing technical difficulties with your account, please try and deleting and reinstalling the application. For more information, feel free to reference this article which should assist you in your troubleshooting attempts.
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If you still have questions about our Refund policy, please contact us with your question and we will get back to you as soon as we can. Thank you.