If you are having trouble with the website (i.e games are lagging, or the game or website not displaying properly), clearing your browser's cache and cookies may be the solution.
Follow the instructions below for directions on how to clear cache and cookies for KenKen on the specific browser you use.
Chrome
- Type chrome://settings/siteData?search=cookies into your address bar
- In the search box, enter KenKen.
- Click the trash can icon to the right of each entry, or click Remove all shown and then Clear All.
- Quit and reopen Chrome.
See detailed instructions for deleting specific cookies.
Firefox
- Select the menu in the top right corner (≡) and click Preferences or Options.
- Click Privacy & Security from the lefthand menu.
- Under History, click remove individual cookies.
- Enter KenKen in the search box, and click Remove All.
- Restart your browser.
Safari
Safari 8+
- Go to the Safari menu and click Preferences.
- Select Privacy.
- Select Manage Website Data...
- Enter KenKen in the search box, and click Remove All.
- Close and reopen your browser.
Safari 7
- Go to the Safari menu and click Preferences.
- Click Privacy.
- Under Remove all website data click Details.
- Enter KenKen in the search box, and click Remove All.
- Close and reopen your browser.
Internet Explorer
Please note, this will clear cookies for all sites, which will log you out. You can use a different browser if you prefer not to clear your cookies.
- Click the gear in the top right corner of the browser, hover over Safety and select Delete browsing history.
- Uncheck Preserve Favorites website data at the top of the menu.
- Make sure that Temporary Internet files and Cookies are checked, then click the Delete button.
- Press OK to close the Internet Options menu. Then close and reopen your browser.
Edge
Please note, this will clear cookies for all sites, which will log you out. You can use a different browser if you prefer not to clear your cookies.
- Click "..." in the top right corner of the browser.
- Click on Settings, then scroll down to Clear browsing data and click Choose what to clear.
- Uncheck Form data and Passwords, and make sure that Cached data and files and Cookies are checked.
- Click the Clear button.
- Press "..." again to close the menu. Then close and reopen your browser.
Not What You Were Looking For?
If you continue to have trouble with gameplay on KenKen.com, please check out troubleshooting steps for gameplay issues.
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