If you have already purchased KenKen Premium but are still being prompted to subscribe, please confirm that you are using the correct email address to access the account that is linked to your existing subscription.
Once confirmed, then verify that your subscription is active and has not expired. Do this by accessing the Membership Level page under the Account Settings section of your user profile. Your current plan will be shown there, which you can update to your preferred setting.
*If you find you're being logged into the wrong account automatically, your browser may be automatically signing you into your unsubscribed account. To correct this, clear your stored passwords for KenKen.
**If you are not sure which account you purchased KenKen Premium under, look for an email with the subject "KenKen Confirmation." This confirmation message was sent to the email address associated with your premium account. At the center of the message it will show the email attached to your paid account.
If you need further help locating your KenKen.com subscribed account, please contact us and include as much of your payment information as possible, which will help us locate the purchase.
Most technical issues related to the iOS and Android mobile apps are resolved with a simple delete and reinstallation of the app. To troubleshoot issues with KenKen mobile apps, please follow the steps outlines in this article. If deleting/reinstalling the app does not resolve the issue, please send us a copy or screenshot of the receipt from the App Store or Google Play and we'll resolve any issue promptly. Here's how to access your purchase history on Apple and Android.
Please note that if you subscribe to an Annual Subscription or purchase a puzzle pack on a mobile device and paid via iTunes or Google Play, your subscription and purchases are managed through their services and not ours. For this reason, you will not have payment information on file with us.
*It is important to keep in mind that the mobile KenKen App is separate from the KenKen.com website. Your account will not carry over between the two platforms if you are premium on one but not the other.
Not What You Were Looking For?
If you still have questions about accessing your KenKen Premium account, please contact us with your question and we will get back to you as soon as we can. Thank you.