How do I turn off auto-renewal?

KenKen subscriptions are set to automatically renew so that your premium experience goes uninterrupted. If you would like to disable auto-renewal, please follow the instructions below based on the device you used to make a purchase. 

KenKen.com Website:

1. Log in to your account.
2. Navigate to the Payment section of your Account Settings page.
3. Confirm that you would like to cancel auto-renewal by clicking the appropriate link at the bottom of the page.

iPhone/iPad App (iTunes):

1. Launch Settings
2. Tap iTunes & App Store
3. Tap your Apple ID
4. Tap View Apple ID
5. Log into your Apple account if prompted
6. Tap Subscriptions, then choose KenKen to Cancel Subscription
7. If KenKen doesn't appear, auto-renewal may already be off.

For more detailed instructions, go to Apple Support. 

Android App / Google Play: 

1. Go to payments.google.com 
2. Log in if prompted
3. Select Bills and accounts on the left side of the page
4. Find KenKen, then tap Cancel subscription

For more detailed instructions, go to Google Play Support.

Not Sure You Have Successfully Turned Off Auto-Renewal?

If you need assistance or would like confirmation that your account is cancelled, contact us here.

If you would like to request a refund, please contact us with the subject line "Refund Request" and provide a brief explanation of why you would like a refund in the message body. We will do our best to respond as quickly as possible. Thank you.